Social proof is one of the most important tools that a young and relatively unknown company can use to establish credibility. Since most startups aren’t founded by a former Google executive, or have the backing of a prestigious accelerator like Y Combinator, they must find other means of validating their services to the general public. Fortunately, more social proof indicators exist now than ever before, including content marketing opportunities, customer testimonials, and Twitter followers.
Given the large number of opportunities that exist for a company looking to establish credibility, many startups are often misled by prioritizing one over the other, or failing to take advantage of them all together. We spoke with a number of different startup founders and asked what their preferred methods are for establishing social proof. Here’s what they had to say.
“By far I believe customer testimonial offer the best credibility – those can come in the form or traditional case study, video as well as product review on other sites. People relate to review or case study and don’t treat it as a sales pitch (although obviously most companies will put their most friendly customers there and ask reviewers who, they believe will provide positive review to review that product). In fact, I’ve seen research showing how testimonials and word of mouth are driving force behind 20-50% of all purchasing decisions. While the numbers may vary in B2B vs. B2C, we, as a B2B business had number of customers saying that case studies on our site as well as customers reviews of our service on independent sites, helped them making the decision to give Stackify a try and eventually buying it.” Read More...